Frequently Asked Questions…
We’re always happy to answer any questions that you may have regarding our products and services, so please feel free to drop us a line.
However, here’s a short list of some of the more frequently asked questions…
Do you service just the funeral trade?
Yes. We work directly with Funeral Directors and funeral professionals.
1) Choose a design
Browse through our Personalised Funeral Stationery brochure and select a Traditional or Template design for us to base the Order of Service on. Alternatively, speak with us about a Bespoke design suited to your client’s specific needs.
What sizes are available?
Our Order of Service are A5 (and bonded with double-staples if an 8, 12, 16, or 20-page booklet).
Who will handle my order?
We believe in the importance of the personal touch, that's why at Funeral Print UK you'll have one dedicated designer handling your job from start to finish.
With direct contact with our design studio, you can make changes and alterations to artwork immediately, keep up to date with the entire process, and ultimately rest assured that your project is in capable hands.
Can you help with an urgent order?
We’ve been servicing the funeral trade for many, many years, so we know that not all arrangements go as planned, and that sometimes the family changes their mind about having an Order of Service right at the last minute. But don’t worry, we can help!
We are able to deal with these situations promptly and efficiently, and will turn around a proof within the hour for you.
And as long as we have sign-off by 11am, you will have the order delivered the next day with a Pre-10am guaranteed delivery.
What area of the UK do you cover?
Thanks to emailed orders, digital proofs, and a nationwide network of couriers, we service Funeral Directors throughout the whole of the UK.
What is the ordering process for Order of Service?
2) Design process
Email us the service details and content/running order of the Order of Service, plus any images, and we will get to work on the design.
What about damaged photos?
That’s not a problem at all - we’re able to digitally enhance any photos, however damaged. There is no charge for this service.
What if I have multiple changes?
That’s not a problem at all - we will keep making changes until you and the family are happy.
Can I speak with the designer?
Absolutely - and we encourage that contact. Your job is not ‘just a number’ in a large automated system where you have to ‘wait your turn’ - we are a small, dedicated team that reacts quickly and efficiently to your telephone and email requests.
How will my order be delivered?
We use a nationwide, up-to-the-minute tracked delivery service through APC Couriers that allows us to track and trace all orders that leave our premises. Specialising in timed deliveries, APC also gives us flexible options for urgent packages.
All our parcels are sent on a Next-Day service, with Pre-10am and Pre-12pm available as options.
How do we start working with you?
We ask that you register your interest first so that we can issue you with our Personalised Funeral Stationery brochure, ready for you to show the family during the arranging process.
3) Proofing stage
We aim to provide you with a proof within 1 hour via email, ready for you to share with the family for approval. All proofs are free, and we are happy to make as many changes as are needed in order to achieve the perfect Order of Service for the family.
Can you supply a digital version that
can be sent to friends and family?
We understand that not all friends and family can attend the funeral, so we can supply a digital version of the Order of Service.
It is presented in a flip book format with the page-turning effect of a printed booklet, and it will be easy to read on any device.
There is no charge for this service - simply mention it at the time of ordering, and we’ll do the rest.
Can you print supplied artwork?
Sometimes the family wants to design the Order of Service themselves and we’re more than happy to get their supplied artwork to a print-ready stage.
How will my order be packaged?
Each order is carefully packaged in sustainably-sourced presentation boxes. We will deliver your order in fully recyclable, protective packaging.
What paper stock do you use?
All Order of Service covers are printed on 300gsm white Silk, with insert pages printed on 150gsm white Silk.
Matt, off-white and recycled paper stock options are available.
4) Ready for print
Design is agreed by the family, and the Funeral Director confirms the quantity required.
We proceed to print.
Delivery will arrive next working day if approval is received by 11am.
Do you do cards for children?
We have a policy of not charging for Order of Service for children - so that includes babies lost during pregnancy, through to children up to the age of 18.
We will work with sensitivity to produce a beautiful Order of Service, and we will cover the cost of the design, print and delivery.
What about sustainability?
We only print on sustainably-sourced paper stock. The paper we use is taken from FSC or PEFC forestries that are specifically grown for pulp production.
We also use the latest low-emission printers that have energy-saving features as standard, and our print toner bottles are created from recycled plastic.